Questions? We have the answers.

Everything you need to know about ordering, delivery, payment and your catering at a glance.

The 6 most common questions

Everything important about your order at a glance.

We recommend placing your order at least 5 working days before the event. Shorter-notice orders are possible by arrangement, depending on our capacity and the products available.

There is a €250 minimum order value and a minimum of 3 platters. Finger food packages already meet the minimum quantity.

The quantity needed depends on the occasion, duration and other catering. For our finger food packages, the recommended number of people is shown directly on the product. For individual platters, we are happy to advise you on the right combination.

Changes are generally possible up to 120 hours before the event. We are happy to check later adjustments depending on availability and in consultation with you.

Cancellations are generally possible. Up to 120 hours before the agreed date, no percentage cancellation fee applies; however, costs already incurred that cannot be avoided or used otherwise may be charged. For shorter-notice cancellations, the cancellation terms in our General Terms and Conditions apply.

You state your preferred delivery time. Delivery usually takes place within an agreed delivery window of about 30–60 minutes. Depending on the route and traffic, we plan enough buffer time so that your catering is ready on time.

All questions by topic

Still unsure about something? Find the right answer quickly.

Ordering & planning
1. How can I order?
Choose the finger food platters or packages you want in our online shop and add them to your cart. During checkout, enter your delivery and contact details as well as the required details for your date, and complete your order.
2. When is my order binding?
Your order becomes binding as soon as we have confirmed it. Please check the order confirmation carefully, in particular the products, quantities, delivery date, delivery address and contact details.
3. How early should I order?
We recommend placing your order at least 5 working days before the event. Shorter-notice orders may be possible by arrangement, depending on our capacity and the products available.
4. Is there a minimum order quantity?
Yes. Delivery orders generally require a minimum of 3 platters. Finger food packages already meet this minimum. Different arrangements can be made for individually planned events.
5. How much finger food do I need?
The right amount depends on the occasion, duration, time of day and any other catering. For our finger food packages you will find a recommended number of people directly on the product. For individual platters or larger events, we are happy to advise you on the right selection.
6. Can I request a quote first?
Yes. If you need a quote or internal approval before ordering, simply send us the key details of your event, in particular the date, number of guests, delivery location and your ideas. We will be happy to put together a suitable quote for you.
7. Can I still change my order?
Yes. Changes are generally possible up to 120 hours before the agreed date. Within this period we can accommodate a reduction in the number of guests of up to 10%. Increases and later changes are possible subject to availability and our confirmation.
8. Can I cancel my order?
Yes. Cancellations are generally possible. Up to 120 hours before the agreed date, no percentage cancellation fee applies; however, costs already incurred that cannot be avoided or used otherwise may be charged. For cancellations at shorter notice, our cancellation terms as set out in our terms and conditions apply.

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